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123 Street Avenue, City Town, 99999

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FAQ

Tulip Cards.com - Contemporary Handmade Wedding Stationery, Invitations and Keepsakes. FAQ.

FAQ

  • Is there a minimum order?

No! You can order as much or as little as you need. It is, after all, your wedding!

  • How long does an order take?

We normally allow 4 weeks for invitations which is usually the only stationery with a time constraint

  • When should I send my Save the Date cards?

Save the Date cards give family and friends the chance to book time off work, find flights etc. Normally we recommend sending them out 6-9 months before the wedding day.

  • When should I send out my Wedding Invitations?

This is personal choice! It depends if you're sending out Save the Date cards as well or if the Invitations will be the first notification. Modern tradition seems to be 3 months in advance.

  • How do I place an order?

Once you've decided which design you like, give us a bell on 07834 177 732 or email us at lou@tulipcards.com asking for a sample (or Facebook, Google+, etc.). It's as simple as that! The process has begun! We will then send you a sample along with a pack containing all the info you'll need to take the next step and book your wedding in!

  • I'm not sure what to write in my Invitations, Order of Service etc..

That's ok, we can help! We have a list of some options for Invitations here. When we send out the sample and info pack to you, there will be some examples for other stationery included - Order of Service, Save the Date, R.S.V.P. etc..

  • When do I pay?

Once you've returned the proof and you're totally happy, then we need 50% of the final balance to start production. When we've completed your order we'll let you know. At this point the remaining 50% becomes due before we can post your order to you.

  • How do I pay?

We use Stripe on our website, PayPal, BACS transfer, cheque or if you're local you could even pop some cash in!

  • How much is postage?

All orders are sent via Royal Mail Special Delivery or courier. The prices below are for mainland UK. If you live somewhere else like the Orkneys, Madagascar or San Francisco then get in touch and we'll get you a quote!

  • Orders up to 50 items - £10.00
  • Orders over 50 items - £15.00
  • Table Plans - £10.00
  • Are envelopes included with the Invitations?

Yep! Anything that needs to be sent somewhere will include an envelope. Table Plans are framed. Table Names/ Numbers include a wooden block stand. 'Doodle our Day' colouring books include a pack of 6 coloured pencils (kind of mean on the kids not to)!

  • What is your cancellation and returns policy?

We cannot accept returns as all of our Wedding Stationery are bespoke products. Once your final proof is approved, we regret there are no cancellations and no refunds.

  • Can we have our insert printed in a different language?

Absolutely, we would be delighted to create your Wedding Stationery in any language you require, wherever you live in the world. Simply supply us with the translations and we will send you all the details and design proofs via email and organise the delivery accordingly. Please remember the onus is on you to check the proofs. If you are an international customer, you will be responsible for all import duties and taxes. We would be happy to provide an estimate of your delivery upon request